How does delivery work?
The delivery fee is included for all sites within Marion County, New York, and Philadelphia. Our game rentals include a game host per a set of 4 games to ensure proper set up and safety of play.
Broken/Lost Items?
There will be a fee associated with broken or lost items. This fee varies based on the game.
What if I get hurt?
We are not responsible for any injuries accrued while renters are playing with our toys.
Cleanliness
All games and game pieces are disinfected before and after each use.
Cancellations
Rokh’s community cancellation policy allows for:
a 70% refund for 2-week (business days not week days) cancellation notice.
a 50% refund for 48 hour notice *(see weather notice below)
no refund for 24 hour notice
*in the event of inclement weather, we allow the lessee to reschedule the date of the rental to any other date that the equipment is available excluding holidays as long as the lessee has notified our team via email at info@rokh.co at least 48 hours prior to the day of the rental. This may be done only once and must be within the same calendar year as the original lease date.
General
For the safety of all, encourage that game play conclude at sunset/dusk for outdoor rentals as visibility is reduced.